Have a question?

You can create your account by clicking “Register” in the top right of the website. You’ll just need to fill in your basic details and those of your company. Once you submit the form, you’ll receive a confirmation email to activate your account.

If you’ve forgotten your password, click “Forgot your password?” on the login screen. Enter your email and you’ll receive a link to create a new one securely.

Your customer number appears on your invoices and quotes. If you can’t find it, you can contact our team and we’ll provide it right away.

Yes. A single company can have several associated users, which allows different people from the lab or department to place orders from the same company account.

From your customer area you can manage the permissions of the users associated with your company, assigning roles according to your team’s needs.

Yes, you can update your details from the “My details” section. If you need to change sensitive information, our team can help you.

Once you log in, you’ll automatically see the prices corresponding to your personalised pricing, where applicable.

You can download your invoices in PDF format from the “My orders” or “Billing” section within your customer area.

If you spot any issue with an order, product or invoice, you can contact us through the contact form or by email, giving as much detail as possible so we can help you as soon as possible.

Log in, browse the catalogue and add products to your cart. When you’re ready, go to the cart and follow the steps to confirm the order. It’s a quick and intuitive process.

Yes, you can save products to your favourites list to easily access them in future purchases. You do this by clicking the icon next to the product.

You can check the status of your order from your customer area, in the “My orders” section. If you have any further questions, our team can help you.

From your order history, you can select a previous order and add its products back to the cart in a single click.

If the order hasn’t been processed yet, changes are possible. We recommend contacting us as soon as possible so we can check. Once the order enters preparation or shipping, it can no longer be modified.

This depends on the permissions assigned to your user. If you have administrator permissions, you’ll be able to view orders from other users in your company.

Delivery times depend on the product and its availability. This information is shown during the purchase process or can be checked with our sales team.

If you can’t find a product, contact us using this form or by calling +34 900 900 942, and we’ll put you in touch with our specialists. We may have it available to order or be able to offer you an equivalent alternative.

To arrange a return, get in touch with our team, providing the order number and the reason. We’ll let you know the steps to follow depending on the type of product.

There are different types of discounts, and the coloured labels help identify the type of discount applied to each product. The green label indicates personalised prices visible only once you log in; the red label identifies one-off promotions; and the yellow label corresponds to the web rate, a small automatic discount for buying online. To learn all the details, and how to take advantage of these discounts, you can visit our dedicated page.

Enter the discount code in the relevant field in the cart before completing your order. The discount will be applied automatically if the code is valid.