You can create your user account by clicking "Register" in the top right corner of the website. Simply fill in your basic information and your company details. Once you submit the form, you will receive a confirmation email to activate your account.

If you've forgotten your password, click "Forgot your password?" on the login screen. Enter your email address and you'll receive a link to securely create a new one.

Your customer number appears on your invoices and quotes. If you can't find it, you can contact our team and we'll provide it to you quickly.

Yes. A single company can have multiple associated users, allowing different people in the lab or department to place orders from the same company account.

From your client area you can manage the permissions of users associated with your company, assigning roles according to the needs of the team.

Yes, you can update your information in the "My Data" section. If you need to modify sensitive information, our team can help you.

Once you log in, you will automatically see the prices corresponding to your personalized rate, if applicable.

You can download your invoices in PDF format from the "My Orders" or "Billing" section within your customer area.

If you notice any issues with an order, product, or invoice, you can contact us through the contact form or by email, providing as much detail as possible so we can help you as soon as possible.

Log in, browse the catalog, and add products to your cart. When you're ready, access your cart and follow the steps to confirm your order. It's a quick and intuitive process.

Yes, you can save products to your favorites list for easy access during future shopping trips. Simply click the icon next to the product to do this.

You can check the status of your order in your customer area, under "My Orders". If you have any further questions, our team can help you.

From the order history, you can select a previous order and add its products back to the cart in one click.

If your order hasn't been processed yet, you can still make changes. We recommend contacting us as soon as possible to check. Once your order is being prepared or shipped, it won't be possible to modify it.

It will depend on the permissions assigned to your user. If you have administrator permissions, you will be able to view orders from other users in your company.

Delivery times depend on the product and its availability. This information is provided during the purchase process or can be obtained from our sales team.

If you can't find a product, please contact us using this form or by calling +34 900 900 942, and we'll put you in touch with our specialists. We may have it available by special order or be able to offer you an equivalent alternative.

To process a return, please contact our team with your order number and the reason for the return. We will then inform you of the steps to follow, depending on the type of product.

There are different types of discounts, and the colored labels help identify the type of discount applied to each product. The green label indicates personalized pricing visible only when logged in; the red label identifies special promotions; and the yellow label corresponds to the web rate, a small automatic discount for online purchases. For complete details and how to take advantage of these discounts, please visit our dedicated page.

Enter the discount code in the corresponding field of the shopping cart before finalizing your order. The discount will be applied automatically if the code is valid.